FAQ

Frequently Asked Questions

1. Are your jewelry pieces made of genuine silver?
Yes, all our pieces are crafted from 925 sterling silver and designed with great care and precision. Some items may feature gold plating or artistic details, which are clearly mentioned in each product description.

2. How can I prevent my silver jewelry from tarnishing?
To maintain the shine of your silver jewelry, we recommend avoiding contact with moisture, perfume, chemicals, and sweat. You can find our full care guide on the Care page.

3. How do I find the right ring or bracelet size?
We offer a detailed size guide on our Size Guide page to help you choose the perfect fit. If you need further assistance, feel free to contact our support team.

4. How long does delivery take?
Orders are processed and prepared within 1–3 business days. Delivery times vary depending on your location and shipping method, usually between 5–14 business days. Please visit our Shipping Policy page for full details.

5. Can I return or exchange an item?
Yes, if the item is unused and in its original packaging, you can request a return or exchange within 7 days of receiving your order. Please visit our Return Policy page for full details.

6. Can I track my order?
Yes. Once your order is shipped, you will receive a tracking number via SMS or email so you can follow your package’s journey.

7. How can I contact you?
You can reach us via the Contact Us page. Our support email and phone number are also listed at the bottom of every page.